A customer relations letter helps to build and maintain a good relationship between a business and its customers. A customer relations letter can announce many different topics, such as a new address, a product promotion, or a product recall.
Before you write the letter, make sure you have all the facts. Customers need accurate, up-to-date information about the companies they do business with.
Vocabulary:
An announcement about a change in a company:
As of ........, we are moving ..........
Please note the new address.
.............will contact you ..............
We look forward to working with you from our new office.
Product promotion announcement:
Our ........ promotion begins ..........
The sale includes .........................
For more information, .................
You are important to us.
This special offer ends.
A letter announcing a product recall:
We are recalling ...........................
.....is defective and will be replaced.
We regret any inconvenience .........
We look forward to continuing to provide you with ..........................