When you send a letter providing information to customers, be sure to answer their specific questions. After you answer the questions, give the customer additional information about your company and its products and services.
Before you write the letter, make sure you are giving the right information to the right person. You may be answering many requests at the same time, and not all customers have the same needs.
Vocabulary:
Thank you for your e-mail of .................................
The .......................will be available ......................
I will be forwarding ...............................................
We appreciate the opportunity to ...........................